Privacy Policy

Last Updated: September 1, 2026

At Flontine Technologies, we respect your privacy and are committed to protecting the personal information you provide when using our website, purchasing our products or contacting us.

This Privacy Policy explains what information we may collect, how we use it, how we protect it and the choices you have regarding your personal information.

1. Information We Collect

When you interact with Flontine Technologies, we may collect information such as:

• Your name
• Phone number
• Email address
• Delivery address
• Billing information
• Order and purchase details
• Payment information
• Information you provide when contacting us
• Any other information you voluntarily provide

We only request information that is reasonably necessary to provide our products and services.

2. How We Use Your Information

We may use the information we collect to:

• Process and fulfill your orders.
• Arrange delivery of purchased products.
• Confirm orders and communicate with you.
• Process payments.
• Respond to customer enquiries.
• Provide customer support.
• Process returns, exchanges and warranty claims.
• Improve our products, services and website.
• Prevent fraudulent or unauthorized transactions.
• Comply with applicable legal and regulatory requirements.

We will not use your personal information for purposes that are incompatible with the reasons for which it was collected unless permitted or required by applicable law.

3. Payment Information

We accept payments through available payment methods such as Lipa na M-Pesa and Cash on Delivery.

Where payment services are provided by third-party payment providers, your payment information may be processed by the relevant provider according to their own privacy policies and security procedures.

Flontine Technologies does not intentionally store unnecessary sensitive payment information.

4. Information Sharing

We do not sell or rent your personal information to third parties.

We may share necessary information with trusted service providers where required to provide our services. For example, delivery companies may receive your name, phone number and delivery details so that they can deliver your order.

We may also disclose information where required by law, legal proceedings, regulatory authorities or to protect our rights, customers and business.

5. Delivery Information

When you place an order, we may provide your necessary contact and delivery information to a courier or delivery service.

This information is used only to facilitate the delivery of your order.

Customers are responsible for providing accurate delivery information. Incorrect or incomplete information may result in delivery delays.

6. Cookies

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies may help us:

• Remember user preferences.
• Understand how visitors use our website.
• Improve website functionality.
• Improve our products and services.
• Provide relevant website features.

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

7. Website Analytics

We may use analytics tools to understand how visitors interact with our website, including information such as pages visited, general traffic patterns and device or browser information.

This information helps us improve the performance and usability of our website.

8. Marketing Communications

Where permitted and where you have provided appropriate consent, we may use your contact information to communicate with you about products, promotions, offers and services.

You may request to stop receiving marketing communications at any time by contacting us.

9. Data Security

We take reasonable measures to protect the personal information we hold against unauthorized access, loss, misuse, alteration or disclosure.

However, no website, online transaction or electronic storage system can be guaranteed to be completely secure.

Customers should also take reasonable precautions when sharing personal information online.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including order fulfillment, customer support, warranty claims, returns, accounting, legal and regulatory requirements.

When information is no longer required, we may securely delete or anonymize it where appropriate.

11. Your Privacy Rights

Depending on applicable law, you may have rights concerning your personal information, including the right to:

• Request access to personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of personal information where legally applicable.
• Object to or restrict certain processing of your information.
• Withdraw consent where processing is based on consent.
• Make a complaint regarding the handling of your personal information.

Requests may be subject to applicable legal and regulatory requirements.

12. Children’s Privacy

Our website and services are not specifically directed toward children.

We do not knowingly collect personal information from children for purposes that are not permitted by applicable law.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us.

13. Third-Party Websites

Our website may contain links to third-party websites, services or platforms.

We are not responsible for the privacy practices, content or security of third-party websites. We recommend reviewing the privacy policy of any third-party website before providing personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, legal requirements or privacy practices.

Any updated version will be published on this page with a revised Last Updated date.

We encourage customers to review this policy periodically.

15. Contact Us

If you have questions, concerns or requests regarding this Privacy Policy or the way we handle your personal information, please contact us.

Flontine Technologies

Email: info@flontinetechnologies.co.ke

Phone: +254-711-884-787

Location:
Rware Business Center
4th Floor, Shop 404

We are committed to handling your personal information responsibly and providing a safe and trustworthy shopping experience.