Return & Exchange Policy
Last Updated: September 1, 2026
At Flontine Technologies, we are committed to providing quality products and ensuring that our customers have a positive shopping experience. If you are not satisfied with your purchase, you may be eligible for a return or exchange under the terms outlined below.
1. Return Period
Customers may request a return or exchange within 30 days from the date of purchase or delivery.
To qualify for a return or exchange, the product should, where applicable:
- Be in its original condition.
- Be unused or in resalable condition.
- Include the original packaging, accessories, manuals and other items supplied with the product.
- Be accompanied by proof of purchase, such as an invoice, receipt or order confirmation.
Products that have been damaged, modified, misused or improperly installed may not qualify for a return or exchange.
2. Return Process
Returns should preferably be made in person at our shop location:
Flontine Technologies
Rware Business Center
4th Floor, Shop 404
Customers should bring the product together with the original packaging and proof of purchase.
Our team will inspect the returned product to determine whether it qualifies for a return or exchange.
3. Returns Involving Shipping
If a customer is unable to return the product in person and requests a return through shipping or courier services, the customer will be responsible for the applicable shipping or courier charges.
Customers should contact us before sending any product back to confirm the return procedure and shipping details.
Flontine Technologies is not responsible for products lost or damaged while being returned through a courier or shipping service arranged by the customer.
4. Processing Time
Once we receive the returned product and complete the necessary inspection, returns and exchanges will generally be processed within 1 to 7 business days.
The actual processing time may vary depending on the nature of the return, product inspection and availability of a replacement item.
5. Exchanges
Where an exchange is approved, the replacement product will be provided subject to availability.
If the replacement product has a different price, the customer may be required to pay the applicable price difference.
If the requested replacement is unavailable, we may offer an alternative solution, subject to the circumstances of the return.
6. Damaged or Incorrect Products
If you receive a product that is damaged, defective or different from the product you ordered, please contact us as soon as possible.
We may request photographs, videos or other information to help us assess the issue.
Where the issue is confirmed to have resulted from an error on our part, we will advise you on the appropriate replacement or return process.
7. Products That May Not Qualify
Certain products may not be eligible for return or exchange where they have been:
- Used, damaged or physically altered by the customer.
- Installed incorrectly or damaged during installation.
- Damaged due to misuse, negligence or improper handling.
- Returned without essential accessories or components.
- Returned without proof of purchase.
Some products may also have specific manufacturer warranty conditions that apply separately from this return policy.
8. Warranty
A manufacturer’s warranty, where applicable, is separate from our return and exchange policy.
Warranty claims will be handled according to the applicable manufacturer’s warranty terms and conditions. Customers may be required to provide proof of purchase and allow the product to be inspected or tested.
9. Refunds
Where a refund is approved, the refund will be processed according to the applicable payment method and the circumstances of the return.
The customer will be informed of the refund process after the returned product has been inspected and the return has been approved.
Shipping or courier charges paid by the customer are generally non-refundable unless the return is due to an error by Flontine Technologies.
10. Contact Us
If you have questions about a return, exchange or warranty claim, please contact us before returning the product.
Phone: +254-711-884-787
Email: info@flontinetechnologies.co.ke
Shop Location:
Rware Business Center, 4th Floor, Shop 404
We are committed to handling returns and exchanges fairly and providing our customers with reliable products and service.