Shipping Policy
Last Updated: September 1, 2026
At Flontine Technologies, we aim to make your shopping experience simple, convenient and reliable. This Shipping Policy explains our delivery timelines, shipping fees and available payment options.
1. Shipping & Delivery Time
We aim to process and ship orders promptly after they have been confirmed.
Our standard shipping timeframe is:
1–5 business days
Delivery times may vary depending on the customer’s location, availability of the ordered product and the courier or delivery service used.
Orders may take longer to arrive during weekends, public holidays, peak shopping periods or circumstances beyond our control.
2. Shipping Fees
We offer simple and transparent shipping charges.
Standard Shipping
A flat shipping fee of KES 500 applies to eligible orders.
Free Shipping
Customers enjoy FREE SHIPPING on all orders above KES 95,500.
The free-shipping threshold is calculated based on the total value of eligible products in the order.
3. Delivery Areas
We deliver orders to customers within our available delivery areas in Kenya.
Delivery availability and timelines may vary depending on the customer’s location. For locations that require special delivery arrangements, our team may contact the customer before dispatch.
4. Order Processing
Orders are processed after confirmation of the order and payment or confirmation of the selected payment method.
Customers may be contacted by our team to confirm order details, delivery location and contact information before the order is dispatched.
Processing and delivery times may be affected if the customer provides incomplete or incorrect delivery information.
5. Payment Methods
We currently accept the following payment methods:
Lipa na M-Pesa
Customers can make payments through Lipa na M-Pesa. Payment instructions will be provided during the ordering process or by our sales team.
Cash on Delivery
Cash on Delivery (COD) is available for eligible orders and delivery locations.
Customers choosing Cash on Delivery should ensure that the required amount is available when the order arrives.
COD availability may depend on the order, product, delivery location and other applicable conditions.
6. Delivery Address
Customers are responsible for providing accurate delivery information, including:
- Full name
- Active phone number
- Delivery location
- Building, business or estate name where applicable
- Any relevant directions or landmarks
Flontine Technologies cannot be held responsible for delays resulting from incorrect or incomplete delivery information provided by the customer.
7. Delayed Deliveries
While we aim to deliver orders within 1–5 business days, unexpected delays may sometimes occur due to circumstances such as:
- Courier delays
- Weather conditions
- Public holidays
- Incorrect delivery information
- High order volumes
- Unforeseen logistical circumstances
If there is a significant delay with your order, our team will assist you with an update where possible.
8. Receiving Your Order
Customers are encouraged to inspect the package upon delivery and confirm that the order corresponds with the products purchased.
If you notice visible damage to the package or believe that an incorrect product has been delivered, please contact us as soon as possible.
9. Shipping & Returns
If a customer requests a return that requires shipping or courier services, the applicable return shipping costs will generally be paid by the customer, in accordance with our Return & Exchange Policy.
For more information about returns and exchanges, please contact our team.
10. Contact Us
If you have questions about your order, delivery or payment, please contact us:
Phone: +254-711-884-787
Email: info@flontinetechnologies.co.ke
Shop Location:
Rware Business Center
4th Floor, Shop 404
Flontine Technologies
Reliable technology, security and networking solutions.