Terms & Conditions
Last Updated: September 1, 2026
Welcome to Flontine Technologies. These Terms & Conditions govern your use of our website and the purchase of products and services from us.
By accessing our website, placing an order or purchasing a product from Flontine Technologies, you agree to be bound by these Terms & Conditions. Please read them carefully before using our website or placing an order.
1. About Flontine Technologies
Flontine Technologies is a technology and security products business offering CCTV cameras, security systems, access control products, networking equipment, electronics, accessories and related products.
Our shop is located at:
Rware Business Center
4th Floor, Shop 404
2. Use of Our Website
You agree to use our website only for lawful purposes.
You must not:
- Use the website for fraudulent or unlawful activities.
- Attempt to gain unauthorized access to our website or systems.
- Interfere with the operation or security of the website.
- Submit false or misleading information.
- Copy, reproduce or distribute website content without permission.
We reserve the right to restrict or terminate access to the website where we reasonably believe these Terms & Conditions have been violated.
3. Product Information
We make reasonable efforts to ensure that product descriptions, specifications, images and prices displayed on our website are accurate.
However, product images may sometimes differ slightly from the actual product due to photography, lighting, screen settings or manufacturer packaging changes.
Product specifications may also be changed by manufacturers without prior notice.
We recommend contacting us if you require confirmation of specific product specifications before placing an order.
4. Product Availability
All products are subject to availability.
A product displayed on our website may become unavailable due to changes in stock levels.
If an ordered product becomes unavailable, we may contact you to discuss an alternative product, revised delivery arrangements or another appropriate solution.
5. Prices
All product prices displayed on our website are subject to change without prior notice.
We reserve the right to correct pricing errors, incorrect product information or other listing errors.
The applicable price will be communicated or confirmed when your order is processed.
Unless specifically stated otherwise, delivery charges may apply.
6. Placing an Order
When you place an order through our website, you are making a request to purchase the selected products.
We reserve the right to confirm, reject or cancel an order where appropriate, including circumstances involving:
- Product unavailability.
- Incorrect pricing or product information.
- Incomplete customer information.
- Suspected fraudulent activity.
- Delivery limitations.
- Other circumstances affecting our ability to fulfill the order.
We may contact you by phone or email to confirm your order before dispatch.
7. Payment Methods
We currently accept:
Lipa na M-Pesa
Customers may make payments using Lipa na M-Pesa according to the payment instructions provided during the ordering process.
Cash on Delivery
Cash on Delivery may be available for eligible orders and delivery locations.
The availability of Cash on Delivery may depend on the product, order value, delivery location and other applicable conditions.
Customers choosing Cash on Delivery are expected to have the required amount available when the order is delivered.
8. Shipping & Delivery
Our standard shipping period is approximately:
1–5 business days
Delivery times may vary depending on the customer’s location, product availability, courier schedules, public holidays, weekends and circumstances beyond our control.
Shipping Fees
Our standard shipping fee is:
KES 500 flat rate
Orders above:
KES 95,500
qualify for free shipping, subject to applicable delivery conditions.
For more information, please refer to our Shipping Policy.
9. Delivery Information
Customers are responsible for providing accurate delivery information, including their name, phone number and delivery location.
Flontine Technologies is not responsible for delays or failed deliveries resulting from incorrect or incomplete information provided by the customer.
Where necessary, our team may contact you to confirm delivery details.
10. Returns & Exchanges
Customers may request a return or exchange within 30 days from the date of purchase or delivery, subject to our Return & Exchange Policy.
Returned products may be required to be:
- In their original condition.
- Unused or in resalable condition.
- Accompanied by original packaging and accessories.
- Accompanied by valid proof of purchase.
Products damaged through misuse, improper installation, physical damage or unauthorized modification may not qualify for return or exchange.
Returns should preferably be made in person at our shop:
Rware Business Center, 4th Floor, Shop 404
If a customer chooses to return an item through shipping or courier, the applicable shipping cost will generally be paid by the customer.
11. Return Processing
Approved returns and exchanges are generally processed within:
1–7 business days
after the returned product has been received and inspected.
Processing times may vary depending on the nature of the return and availability of replacement products.
12. Product Warranty
Some products may include a manufacturer’s warranty.
Where applicable, warranty claims will be handled according to the manufacturer’s warranty terms and conditions.
Warranty coverage may not apply to products damaged through:
- Misuse or negligence.
- Incorrect installation.
- Unauthorized modifications.
- Physical damage.
- Electrical damage caused by improper power supply.
- Failure to follow manufacturer instructions.
- Normal wear and tear where applicable.
Customers may be required to provide proof of purchase and allow the product to be inspected or tested.
13. CCTV & Security Products
CCTV cameras, surveillance systems and access control products should be installed and used responsibly and in accordance with applicable laws.
Customers are responsible for ensuring that their use of surveillance equipment respects applicable privacy and data protection requirements.
Flontine Technologies is not responsible for unlawful or inappropriate use of security or surveillance equipment by customers.
14. Installation
Where installation or technical services are provided, the scope, cost and requirements may vary depending on the project.
Customers should ensure that installation work is carried out appropriately to avoid damage to equipment.
Products damaged as a result of improper installation, unauthorized modification or misuse may not qualify for return or warranty coverage.
15. Intellectual Property
All content on our website, including text, logos, graphics, product descriptions, photographs, designs and other materials, belongs to Flontine Technologies or its respective owners unless otherwise stated.
You may not reproduce, modify, distribute or commercially use our website content without prior written permission.
16. Third-Party Products & Manufacturers
Some products sold by Flontine Technologies are manufactured by third-party companies.
Manufacturer names, trademarks, logos and product names belong to their respective owners.
Flontine Technologies does not claim ownership of third-party trademarks or intellectual property.
17. Website Accuracy
Although we make reasonable efforts to maintain accurate information, we do not guarantee that every piece of information on the website will always be complete, current or error-free.
We reserve the right to correct errors and update website information at any time.
18. Limitation of Liability
To the extent permitted by applicable law, Flontine Technologies will not be responsible for losses arising from circumstances beyond our reasonable control, including delivery delays, courier issues, internet interruptions, manufacturer changes, product availability issues or other unforeseen circumstances.
Nothing in these Terms & Conditions is intended to exclude or limit any rights or protections that cannot legally be excluded or limited under applicable law.
19. Privacy
Your use of our website and the information you provide to us is also subject to our Privacy Policy.
Our Privacy Policy explains how we collect, use, store and protect customer information.
20. Changes to These Terms
Flontine Technologies may update these Terms & Conditions from time to time.
Changes may be made to reflect updates to our products, services, website, business practices or applicable legal requirements.
The latest version will be published on this page together with the applicable Last Updated date.
21. Governing Law
These Terms & Conditions shall be interpreted and applied in accordance with the applicable laws of Kenya.
Any disputes should first be addressed by contacting Flontine Technologies so that we can attempt to resolve the matter amicably.
22. Contact Us
If you have any questions about these Terms & Conditions, your order, our products or our services, please contact us.
Flontine Technologies
Email: info@flontinetechnologies.co.ke
Phone: +254-711-884-787
Shop Location:
Rware Business Center
4th Floor, Shop 404
By using our website or purchasing products from Flontine Technologies, you acknowledge that you have read, understood and agreed to these Terms & Conditions.